May 23, 2022

When computer troubles call, the clinic answers

Stop me if you’ve heard this one before.

It’s 2 a.m. and you’re working on a paper due next week. You’re six pages in out of the eight minimum, pounding away furiously, and the laptop freezes. Alternatively, your monitor goes on the blink or smoke is coming out of your desktop. Fear not, there is something you can do.

First, pray you saved your work. Second, stop screaming, panicking or applying percussive maintenance to your computer. Third, get it down to the Repair Clinic.

For the past two years, the Computer Club has been running the PC Repair clinic in Richardson Hall for students, staff and faculty members. Located just off the elevator in Richardson 13, the clinic is available as a resource for personal technical support, as opposed to the Help Desk upstairs which can only service campus devices.

The Repair Clinic offers a wide selection of services for customers, such as simple tasks like virus removal or password recovery to in-depth hardware repair and data backups. Customers can leave devices with the clinic on Mondays and Wednesdays 12:30-3 p.m. or Tuesdays, Thursdays and Fridays from 12-4 p.m.

Once a device is dropped off and the waiver is signed, the team will work on the device and bring it back up to speed. The repair periods range from about 15 minutes for simple tasks, to a week for more in-depth procedures. These services put the clinic on par with most commercial service centers – and it’s only going to improve.

Clinic volunteer, student and Independent Contractor for IT Services, Nicholas Hauer has plans to bring his skills and resources to build the scope of the Clinic’s abilities. The CIT: Computer Security major said the improvements will bring “competitive pricing and professional services provided by me and my associates to current NCC students and faculty.”

His expertise comes from being independent contractor for over six years, servicing clients both privately and through a partnership with Ctrl+Alt+Del, a computer repair clinic in Bethlehem.

By partnering his company with the NCC clinic, “[the] amount of computers we can take in will increase and with those profits, we can educate the students and faculty on proper care and maintenance for their computers.” Said Hauer.

So the next time your laptop is having a meltdown, don’t join it. Bring it down to the PC repair clinic and let your problems be resolved.

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